Return Policy

At KLEANES, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your cleaning tools or supplies, we’re here to help with our straightforward return policy.

1. Returns

• We accept returns within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused, in original condition, and in its original packaging.
• Proof of purchase (order number or receipt) is required for all returns.

2. How to Return

• To start a return, please contact our customer service team at [email address] with your order number and the item(s) you wish to return.
• We will provide you with return instructions and a return authorization (RA) number.
• Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

3. Non-Returnable Items

• For hygiene and safety reasons, we cannot accept returns on opened or used cleaning products.
• Items marked as final sale or discounted clearance are also non-returnable.

4. Refunds

• Once your return is received and inspected, we’ll notify you via email.
• If approved, a refund will be processed to your original payment method within 5–7 business days.
• Please note, original shipping fees are non-refundable.

5. Damaged or Incorrect Items

• If your item arrives damaged or you received the wrong product, please contact us immediately at [email address]. We will arrange for a replacement or full refund depending on your preference.

6. Exchanges

• We currently do not offer direct exchanges. If you'd like a different item, please return the original item and place a new order.

7. International Returns

• For international orders, customers are responsible for return shipping fees. We recommend using a trackable shipping service to ensure your return reaches us safely.

---